We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.
We are currently looking for a Quality Assurance Analyst for our project.
The main goal of this position is to serve as a Subject Matter Expert (SME) for quality guidelines. Furthermore, the responsibilities include reviewing and rating various types of content (audio, video, text, and photos). Ratings should be made within the provided task guidelines and supported by written explanations to enhance rater quality.
Role / Responsibilities:
● Serve as a Subject Matter Expert (SME) for quality guidelines
● Evaluate and rate various content types, including audio, video, text, and photos
● Provide ratings with written rationales for individual judgments and decisions, adhering to the provided task guidelines
● Participate in calibration sessions with the team and stakeholders, following instructions from the team lead
● Conduct peer audits as part of the process model and assist in training as needed
● Collaborate with team members to share best practices
● Manage multiple assignments simultaneously with minimal guidance or assistance from senior or peer team members
● Assist the team lead / manager in the interview process for future hires
● Ensure adherence to all KPI-related tasks to avoid business impact
● Work on multiple customer projects concurrently, meeting customer requirements
Requirements:
- German Native - English fluent (B2/C1) - University Degree (preferred) - Comfortable with G suite, especially Google Sheets - Detail oriented, rigorous, analytical - Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner - Strong sense of logical reasoning with decision making
Our offer:
- Base salary above average - Meal allowance (9,13€ per day worked, in meal card) - Healthcare and Dental Insurance (since day one) - Fixed schedule (Monday to Friday, 11:00am to 8:00pm)
Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.
Curious? send us your resume!
Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
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