REMOTE | German-Speaking Support Specialist

About the project :

We are looking for a dedicated Support Specialist to assist customers throughout their entire online order journey, including delivery management, shipping investigations, returns, payment transactions, refunds, and both inbound / outbound communication.

Your Responsibilities :

• Provide end-to-end support for online orders, including deliveries, returns, payments, and refunds. - Handle sensitive customer data in compliance with PCI and GDPR standards. - Communicate effectively with customers, couriers, banks, and internal teams to resolve issues. - Identify and escalate complex problems while contributing to a high-quality customer experience.

Requirements :

• German level at least C1+ - Excellent written and verbal communication skills in English (B2+ / C1) - Proven problem-solving abilities, decision-making skills with minimal supervision, and a proactive, customer-focused mindset. - Strong computer literacy is required, along with previous experience in back-office work using computer systems; knowledge of SAP is a plus.

What you will gain :

• Full-time contract - Salary without accommodation : 1523.16 euros gross / month - Salary with accommodation in Lisbon : 1200 euros gross / month - Public and Private health insurance provided by the employer - The possibility of signing a permanent contract after 2 years (or renewing the previous one) - Private health insurance after contract signature (additionally to the standard insurance) - Schedule : 5 days a week, Monday-Sunday, shifts between 7AM and 12 AM (midnight)

Note : EU citizenship or full working rights are required

We're hiring on behalf of a leading global outsourcing company working within customer / technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016 / 679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.