Polish-Speaking Customer Support Specialist – Lisbon, Portugal (Work From Home)

Polish-speaking Customer Support Specialist | E-Commerce Platform — Lisbon, Portugal. 920€ x 14 yearly. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Polish
• Salary: 920€ x 14 yearly
• Start: 17/9
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.

What you'll do

• Provide customer support via inbound and outbound calls in Polish and English
• Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
• Investigate and resolve customer issues by reviewing order and logistics information
• Handle customer requests within established quality standards and service level agreements
• Escalate complex cases to the appropriate internal teams when required
• Accurately document customer interactions and maintain detailed case records
• Deliver a professional, empathetic, and customer-focused experience throughout every interaction
• Stay up to date with platform features, policies, and e-commerce best practices

What we're looking for

• Native-level fluency in Polish
• Good command of English
• Previous customer service experience is an advantage
• Strong understanding of e-commerce and online marketplaces
• Excellent verbal and written communication skills
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Ability to make sound decisions while working in a fast-paced environment
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Strong organizational skills and attention to detail

Salary

920€ x 14 yearly

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Benefits

• Comprehensive paid onboarding and training
• Stable full-time employment
• International and multicultural working environment
• Career development and internal growth opportunities
• Private health insurance Meal allowance
• Ongoing learning and professional development Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off
• Future opportunity to work within a 24/7 rotating operation as business needs evolve
• Opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career

Relocation support

• Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health
• Insurance since day 1 for small amount, free after 6 months

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.