Dutch-speaking Customer Experience Specialist – Dutch Speaker — Lisbon, Portugal. 1,159.32 with accomodation. Relocation support included.
At a glance
- Location: Lisbon, Portugal
- Languages: Dutch
- Salary: 1,159.32 with accomodation
- Start: 19/10
- Relocation: supported — details below
About the role
CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty.
What you'll do
- Provide support via phone, email, and chat, ensuring a professional and personalized customer experience
- Handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions
- Deliver high-quality service with a strong focus on first contact resolution
- Act as a brand ambassador, representing products and services with confidence and expertise
- Assist customers with orders, product inquiries, and account-related topics
- Identify opportunities for customer retention and upselling, based on customer preferences
- Maintain accurate records and follow internal processes to ensure service excellence
What we're looking for
- Fluent
- Dutch (C1/C2) with good English skills
- Previous experience in customer service or contact center roles is an advantage
- Strong communication and interpersonal skills
- Customer-focused mindset with attention to detail
- Comfortable working with digital tools and multiple systems
- Ability to handle both service and sales-oriented conversations
- Team player with adaptability in a fast-paced environment
- Interest in premium products and customer experience
Salary
1,159.32 with accomodation
Perks worth knowing about
- Private Health Cover
- Paid Training
Benefits
- Full-time on-site position in Lisbon 40 hours per week with rotational shifts: Monday to Sunday between 07:00 – 19:00
- Paid training (approximately 11 working days, 8 hours per day)
- Training compensation upon successful completion
- Health insurance from day one 22 days of paid annual leave + Portuguese public holidays
- Modern office environment with good transport connections
- International and multicultural team
- Career growth opportunities within a global organization
Relocation support
- permanent accomodation provided - check project files in drive Notes: New Process
- Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
- Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
- Steps: The process continues as usual from this point forward
Why Portugal?
Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.
How the process works
- Apply with your CV — we read every application
- A short introductory call with CloserHire, around 30 minutes
- Interview with the company
- Offer, then we help with the paperwork and, where relevant, the move
From application to starting on the ground usually takes around five weeks.
CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.