Dutch-Speaking Support Specialist – E-commerce Platform – Portugal

Dutch-speaking role in Portugal (remote). 1,109.32 € with room. Relocation support included.

At a glance

• Location: Portugal (remote)
• Languages: Dutch
• Salary: 1,109.32 € with room
• Start: 28/9, 26/10, 9/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance
• Paid Training

About the role

CloserHire is partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

What you'll do

• Provide customer support via phone and email, ensuring a professional and friendly experience
• Assist with inquiries related to orders, deliveries, payments, and returns
• Troubleshoot customer issues and provide clear, effective solutions
• Act as a point of contact for external sellers, supporting their questions and needs
• Provide information about digital products and platform services
• Escalate and route more complex issues to the appropriate internal teams
• Maintain accurate records of customer interactions and follow internal processes

What we're looking for

• Fluent in Dutch (spoken and written) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and customer management systems
• Ability to work independently in a remote environment
• Customer-focused mindset with attention to detail

Salary

1,109.32 € with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• Remote position within Portugal
• Full-time contract with a 40-hour work week
• Paid training (6 days, 8 hours per day) with structured onboarding
• Training compensation provided upon successful completion
• Base salary + meal allowance Holiday and Christmas allowances paid monthly
• Optional accommodation support (if applicable)
• Health insurance from day one 22 days of paid annual leave + Portuguese public holidays
• Opportunity to grow within an international and fast-paced environment

Relocation support

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)
• Possibility for part-time: 20h, 25h, ou 30h / week

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.