German Sales Specialist - Work From Home, Portugal

Location:

Remote – Portugal Contract:

Full-time Schedule:

Monday to Friday

Are you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?

We’re hiring a

German & English Customer Retention Specialist

to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.

Your Mission As a Retention Specialist, your focus goes beyond support - you will actively

drive customer loyalty, reduce churn, and maximize customer lifetime value .

You will: Engage with German-speaking customers via phone, email, and chat with a

sales and retention mindset Identify churn risks and apply

retention strategies to secure customer loyalty Promote platform features and

upsell relevant services when appropriate Handle objections and turn negative experiences into

commercial opportunities Deliver a premium customer journey that

increases engagement and revenue Capture insights and feedback to

improve retention strategies

What You Bring Fluent German and English (C1/C2) Experience in

customer service, retention, or sales

(strong plus) Strong communication, negotiation, and objection-handling skills Commercial mindset with focus on

results and KPIs Ability to thrive in a fast-paced, digital environment

Compensation & Benefits Monthly Package: Base Salary: €920 Performance Bonus (up to €360) Language Allowance (German+ English): €500 Meal Allowance: €10.20/day (~€214/month) Assiduity Bonus: €110 Flex Work Allowance: €60 Mandatory attendance at role-related workshops every 6 weeks, held in Lisbon or Porto (travel and accommodation expenses covered by the company).

What You Get 100% remote role within Portugal Permanent contract after 6 months Health insurance International and multicultural environment Real opportunities for

career growth in sales and retention

Schedule Rotating shifts between 07:00 and 18:00 Monday to Friday

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