Spanish-Speaking Team Leader | Customer Experience
Elevate CloserHire • Lisbon, Portugal
Há 1 dia
Tipo de trabalho
- Quick Apply
Descrição do cargo
CloserHire is partnering with a leading international customer experience provider to recruit a Spanish-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team, drive performance, and create a positive working environment. You’ll coach and develop your team while ensuring excellent service, strong results, and consistent achievement of operational targets.
Language required: Spanish
Highlights:
- Bonus / commission on top of base salary
Responsibilities:
- Lead, motivate, and support a team of Customer Service Representatives
- Monitor individual and team performance against KPIs, quality standards, and service targets
- Provide regular coaching, feedback, and performance reviews
- Support agents with escalated or complex customer cases
- Identify performance gaps and create effective improvement plans
- Manage daily operations, attendance, scheduling, and workload distribution
- Communicate operational updates, procedures, and business objectives to the team
- Work closely with Operations, Quality,
- Training, and other departments to improve results
- Promote a positive, collaborative, and high-performance team culture
Qualifications:
- Fluent Spanish (C1/C2)
- Good command of English (B2 level or above)
- Previous experience in a
- Team Leader, Supervisor,
- Senior Agent, or similar BPO/Customer Service role
- Strong leadership, coaching, and people-management skills
- Good understanding of customer service KPIs and performance management
- Excellent communication and problem-solving abilities
- Confident handling escalations and challenging situations
- Organized, proactive, and comfortable managing multiple priorities
- Strong computer skills and experience with CRM or contact centre systems
- Ability to motivate others and lead by example
Benefits:
- Competitive remuneration package
- Stable full-time employment
- Opportunity to lead and develop a customer service team
- Professional onboarding and ongoing management training
- Career progression within an international organization
- Dynamic and multicultural working environment
- Employee benefits and wellbeing initiatives
- Continuous learning and professional development opportunities
Relocation:
No relocation support is offered for this role — candidates must already live in the job's country/city, or already hold valid work authorization for it.