Insurance Company Customer Representative – Italian Speaker

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Italian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement.

Language required: Italian

Highlights:

• Relocation support included
• Bonus / commission on top of base salary
• Career growth opportunities

Responsibilities:

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes, including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets

Qualifications:

• Native-level fluency in Italian (C2) and proficient in English (B2)
• Previous experience in customer service is considered an advantage
• Strong written and verbal communication skills
• Professional, diplomatic, and solution-oriented approach to handling customer queries
• Comfortable working in a team-oriented environment Proactive and motivated to maintain a high standard of performance
• Eligible to work in Portugal

Benefits:

• Full-time position with indefinite contract On-site role in a central Lisbon location
• Full paid training to prepare you for the role
• Performance-based incentives and bonus opportunities
• Referral bonus program for recommending new colleagues
• Access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential

Relocation:
Relocation support included: Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months