Product Manager – Customer Onboarding

Own the end-to-end onboarding journey from offer acceptance through to an activated, transacting member Drive first-pass approval rate by reducing document friction, rework and manual escalations Own the roadmap and data, identify funnel leaks, build business cases, prioritise initiatives and report outcomes Use AI tools, reusable skills and automations to identify drop-off, draft requirements and accelerate delivery Partner with Sales, Risk, Engineering and Design Serve sales channels across European markets through the Sales Platform Requirements

Roughly 3–5 years in product, ideally on an onboarding, activation or other conversion-sensitive flow Experience building funnel dashboards in product analytics tools such as Amplitude Ability to define event taxonomy and pose specific questions to be answered with data Experience owning a funnel and moving a metric Ability to pull numbers using SQL or a self-serve tool and turn them into focus decisions Ability to work across Risk, Engineering, Design and Sales independently Experience in payments, fintech, or another regulated environment such as KYC, identity or compliance is desirable but not required Experience using Claude, ChatGPT or similar AI tooling Interest in building agentic workflows Commercial literacy and ability to connect activation improvements to revenue Willingness to work onsite from the London or Porto office Right to work in the relevant country, with work permit/visa status as applicable Core Competencies

Demonstrates expertise in managing the onboarding journey and optimizing conversion-sensitive flows through data-driven decision-making and collaboration with cross-functional teams. Proficient in utilizing product analytics tools and AI technologies to enhance user activation and drive revenue growth. Highest-signal resume keywords

Product Analytics Funnel Dashboard Development SQL Proficiency AI Tool Utilization Payments/Fintech Experience Hard Skills

Onboarding Management Event Taxonomy Definition Data Analysis Funnel Ownership Metric Improvement Soft Skills

Commercial Literacy Independent Work Industry Keywords

Fintech KYC Compliance Identity Tools & Technologies

Amplitude Claude ChatGPT

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