French-Speaking Team Leader | Customer Experience
elevate closer hire • Lisbon, Portugal
Há 3 horas
Tipo de trabalho
- Quick Apply
Descrição do cargo
CloserHire is partnering with a leading international customer experience provider to recruit a French-speaking Team Leader for a BPO operation in Lisbon[cite: 3].
Your Role:
- Lead, motivate, and support a team of Customer Service Representatives[cite: 3]
- Monitor individual and team performance against KPIs, quality standards, and service targets[cite: 3]
- Provide regular coaching, feedback, and performance reviews[cite: 3]
Your Qualifications:
- Fluent French (C1/C2)[cite: 3]
- Good command of English (B2 level or above)[cite: 3]
- Previous experience in a Team Leader, Supervisor, Senior Agent, or similar BPO/Customer Service role[cite: 3]
Package and Compensation:
- Salary: 1300€ x 14[cite: 3]
- Language bonus 150€/month + Meal Allowance 7€/day + Productivity Bonus up to 200€[cite: 3]
- Stable full-time employment and professional onboarding[cite: 3]