French speaker Customer Specialist to Porto, Portugal

Description

Are you a customer-focused professional who enjoys helping people and finding the right solutions for their needs? Would you like to join an international team supporting customers in the travel and car rental industry?Our client is a leading international car and van rental company operating in more than 140 countries worldwide, serving both leisure and business travelers. We are looking for motivated French Customer Support Specialists to join their international team.About the roleAs a Customer Support Specialist, you will assist customers throughout their car rental journey, from general inquiries and reservations to helping them understand the different rental options and services available.You will communicate with customers through different channels and ensure they receive efficient, friendly and personalized support.Your responsibilitiesProvide professional customer support via phone, email and messagingAssist customers with questions regarding car rental reservations and servicesSupport customers throughout the rental processUnderstand individual customer needs and recommend the most suitable optionsResolve inquiries and issues in a timely and professional mannerIdentify opportunities to suggest relevant additional services when appropriateBuild positive customer relationships through clear and friendly communicationWork closely with your team to maintain a high standard of customer serviceWorking hoursMonday to FridayRotational shifts between 07:00 and 18:00Weekends off – Saturday and SundayReady for your next opportunity?If you enjoy helping customers, communicating with people from different backgrounds and would like to develop your career within an international environment, we would love to hear from you.Apply today and take the next step in your international career!

Requirements

What we're looking for:Excellent communication and interpersonal skillsGood computer skills and confidence using digital systemsCustomer-focused and solution-oriented mindsetAbility to work effectively as part of a teamAdaptability and flexibility in a dynamic international environmentPrevious customer service or contact center experience is an advantage, but not mandatorySales skills and the ability to identify additional customer needs are considered a plus

Offer

Employer offers:Competitive salaryLong-term accommodation option from the company in Lisbon or PortoPrivate health insurance with dental plan Work from the office in Lisbon or Porto Career growth and international opportunitiesMulticultural work environment with colleagues from 15+ countriesModern offices with employee discounts, events, and mobility options