Marketing Analytics Team Lead

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English

About Us Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary Lead the operational delivery, quality, and evolution of Marketing Analytics solutions across Consumer Intelligence and Marketing Performance Analytics, ensuring robust and scalable outputs across markets. The role provides daily direction, prioritization, enablement, and escalation management to maintain service reliability, governance, and continuous improvement.

A day in a life of...

Operational delivery of Consumer Intelligence and Marketing Performance Analytics solutions coordinated across agreed scope, priorities, timelines, and quality expectations.

Demand, workload, capacity, and prioritization managed with clear allocation, follow-up, and escalation of delivery risks.

Quality assurance routines, review checkpoints, and delivery standards applied consistently across dashboards, reports, analysis, and recurring service outputs.

Stakeholder communication, service reviews, and expectation management delivered to maintain alignment on scope, priorities, progress, dependencies, and delivery constraints.

Team members onboarded, coached, and supported with clear priorities, feedback, development actions, and consistent ways of working.

SOPs, documentation, metric definitions, service catalogues, and knowledge materials maintained and used to ensure consistent, repeatable delivery.

Process improvement, automation, and standardization opportunities identified and implemented to improve efficiency, reliability, and consistency across solutions.

Compliance with approved tools, data governance practices, access controls, and Marketing Analytics scope boundaries maintained across delivery activities.

Cross-functional alignment maintained with Consumer Intelligence, Marketing Performance Analytics, Data / IT teams, and market stakeholders to ensure clear interfaces and avoid overlap.

What Will Make You Successful

Bachelor’s degree in Data Analytics, Business Intelligence, Marketing, Business Administration, Statistics, or a related field

5+ years of relevant experience in analytics service delivery, consumer intelligence, marketing performance analytics, business intelligence, reporting, or business analysis

Proven experience coordinating teams, allocating workload, managing priorities, and ensuring delivery against agreed scope, timelines, and quality expectations

Strong understanding of Marketing Analytics service scope, including Consumer Intelligence and Marketing Performance Analytics deliverables, PFME-related reporting, and performance measurement ways of working

Experience defining and applying SOPs, delivery standards, QA routines, documentation, and governance practices

Experience managing stakeholder expectations, facilitating service reviews, handling escalations, and aligning across markets and central teams

Working knowledge of Power BI, Excel, reporting workflows, data visualization, and relevant marketing / analytics platforms

Understanding of data quality, access control, approved tools, and compliant data-handling practices

Experience coaching team members, supporting onboarding, and improving capability consistency across delivery locations

Advanced English proficiency, with strong written, verbal, and presentation skills

What We Offer Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé’s Shared Solutions Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal allowance card

Flex Benefits - at NBS you can choose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop with special discounts for employees

Company equipment according to professional needs

Medical support available at the office

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career

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