Senior IT Service Management & Change Enablement Specialist

We are growing. And we are looking for talented people. At Decskill, we believe that technological excellence is driven by human talent. We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long‑term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives. As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long‑term career opportunities, while staying close to our teams. Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously. Requirements

At least

3 years of experience in IT Service Management, IT Operations, or digital solutions environments . Strong experience in

IT service delivery , ensuring compliance with agreed

SLAs, KPIs, and operational targets . Proven experience in

Change Enablement / Change Management

within IT environments. Experience performing

change risk assessments

and ensuring appropriate evaluation and authorization of IT changes. Experience defining and maintaining

change authorization frameworks , approval processes, and

change schedules/calendars . Good knowledge of

ITIL processes and practices , particularly Change Enablement, Incident, Problem, Service Request, Knowledge, and Demand Management. Good hands-on experience with

ServiceNow , including ITSM processes, workflows, reporting, and operational governance. Experience working with

service providers, IT teams, business partners, and multiple stakeholders . Ability to create, maintain, and improve

service documentation, operational procedures, and process documentation . Understanding of

Service Design principles

and continuous service improvement. Good knowledge of

Microsoft Excel and Office tools . ITIL certification

is considered a plus. Knowledge of

Agile methodologies

and related certifications is a plus. Strong analytical, organizational, and

risk management skills . Excellent communication and stakeholder management skills. Team-oriented mindset, with willingness to learn and adapt to new processes and technologies. Fluent English , with strong written communication skills. Find with us the right opportunity to grow! What you can expect from us

Long-term projects with national and international context Opportunities to grow technically and professionally A people-first culture, focused on transparency and trust Teams that value ownership, collaboration and stability

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