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Elevate CloserHire
Spanish-Speaking Team LeaderElevate CloserHire • Lisbon, Porto, Portugal
Spanish-Speaking Team Leader

Spanish-Speaking Team Leader

Elevate CloserHire • Lisbon, Porto, Portugal
Há 6 dias
Descrição do cargo

CloserHire is partnering with a leading international customer experience provider to recruit a Spanish-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team drive performance and create a positive working environment. Youll coach and develop your team while ensuring excellent service strong results and consistent achievement of operational targets.

Language required: Spanish

Highlights:

  • Bonus / commission on top of base salary

Responsibilities:

  • Lead motivate and support a team of Customer Service Representatives
  • Monitor individual and team performance against KPIs quality standards and service targets
  • Provide regular coaching feedback and performance reviews
  • Support agents with escalated or complex customer cases
  • Identify performance gaps and create effective improvement plans
  • Manage daily operations attendance scheduling and workload distribution
  • Communicate operational updates procedures and business objectives to the team
  • Work closely with Operations Quality
  • Training and other departments to improve results
  • Promote a positive collaborative and high-performance team culture

Qualifications:

  • Fluent Spanish (C1/C2)
  • Good command of English (B2 level or above)
  • Previous experience in a
  • Team Leader Supervisor
  • Senior Agent or similar BPO/Customer Service role
  • Strong leadership coaching and people-management skills
  • Good understanding of customer service KPIs and performance management
  • Excellent communication and problem-solving abilities
  • Confident handling escalations and challenging situations
  • Organized proactive and comfortable managing multiple priorities
  • Strong computer skills and experience with CRM or contact centre systems
  • Ability to motivate others and lead by example

Benefits:

  • Competitive remuneration package
  • Stable full-time employment
  • Opportunity to lead and develop a customer service team
  • Professional onboarding and ongoing management training
  • Career progression within an international organization
  • Dynamic and multicultural working environment
  • Employee benefits and wellbeing initiatives
  • Continuous learning and professional development opportunities

Relocation:
No relocation support is offered for this role candidates must already live in the job's country/city or already hold valid work authorization for it.


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1300 - 1300

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Spanish-Speaking Team Leader • Lisbon, Porto, Portugal

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