Customer Service Administrator
As a Customer Service Administrator you will be responsible for supporting customers and internal stakeholders by ensuring the accurate processing of orders deliveries spare parts and invoicing activities. You will play a key role in maintaining excellent customer service while supporting the efficient day-to-day operation of the business.
Key Responsibilities
Order Management
- Entering and managing orders in SAP.
- Coordinating with the warehouse regarding deliveries and transport planning.
Customer Communication
- Creating order quotations and order confirmations.
- Managing customer inquiries related to orders deliveries and invoices.
Spare Parts Management
- Ensuring safety stock levels are aligned with demand.
- Informing the Supply Chain team of any deviations or potential shortages.
Invoicing and Credit Management
- Ensuring timely and accurate invoicing.
- Preparing credit notes.
- Following up on overdue invoices.
Quality Safety & Compliance
- Responsible for ensuring everyone works safely and according to stows QSHE standards to ensure all work is completed in a safe efficient and qualitative manner.
- Ensuring all activities and processes comply with QSHE standards policies work instructions and local legislation.
- Supporting Lean principles and continuous improvement initiatives throughout the organization.
The position is with Movu Robotics; however the employment contractual agreement will be made with stow Ovar.
Qualifications :
You have experience in administrative supporting tasks in an industrial B2B environment.
You possessa relevant bachelors degree.
You are a computer literate and you canwork with MS office applications. SAP and Salesforce knowledge are advantageous.
You feelcomfortable of communicating to customers in English. French is an added advantage.
Experience in spare parts service operations installed-base management or after-sales support is considered an advantage.
You are willing to travel sometimes to our headquarters in Belgium
Be administrative organizational and commercially skilled.
You go the extra mile solving problems with a proactive and creative mindset.
Additional Information :
What do we offer
- Comprehensive training and development provided by experienced professionals to support your success from day one.
- Collaborate with talented and passionate colleagues in an open supportive and enthusiastic team culture.
- Competitive salary package that recognizes your skills contribution and professional growth
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1