CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Italian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement. Language required: Italian Highlights: Relocation support included Bonus / commission on top of base salary Career growth opportunities Responsibilities: Handle incoming calls and chats from customers with inquiries about their insurance policies Process service requests in the client’s policy administration system Compose and send responses to emails and letters, including contract documents and policy information Conduct indexation and electronic archiving using internal document management tools Manage requests for policy changes, including updating payment methods Support customers with claims submissions and policy cancellations Maintain a high level of service quality and meet client-specific performance targets Qualifications: Native-level fluency in Italian (C2) and proficient in English (B2) Previous experience in customer service is considered an advantage Strong written and verbal communication skills Professional, diplomatic, and solution-oriented approach to handling customer queries Comfortable working in a team-oriented environment Proactive and motivated to maintain a high standard of performance Eligible to work in Portugal Benefits: Full-time position with indefinite contract On-site role in a central Lisbon location Full paid training to prepare you for the role Performance-based incentives and bonus opportunities Referral bonus program for recommending new colleagues Access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential Relocation: Relocation support included: Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months
Insurance Company Customer Representative – ItalianSpeaker • Lisbon, Portugal
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