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Elevate Your Career Customer Support SpecialistCBT • Lisbon, Porto, Portugal
Elevate Your Career Customer Support Specialist

Elevate Your Career Customer Support Specialist

CBT • Lisbon, Porto, Portugal
Há 8 dias
Descrição do cargo

(German Market) Premium Coffee Brand

Location: Sete Rios Lisbon (On-site)

Start Date:Immediately

Schedule: MonFri 08:00 16:00 (No nights no weekends)

Are you tired of high-pressure call centers Do you value quality over quantity

We are looking for a German-speaking Customer Support Specialist to join a world-renowned premium lifestyle brand. You wont just be answering phones; you will be acting as a brand ambassador for customers who love their coffee as much as you love providing an excellent service experience.

Why This Role Is Different:

  • Quality First: We focus on premium service not high-pressure KPIs or call volumes.
  • The Atmosphere: Work in a calm structured environment where the customer experience is the priority.
  • Work-Life Harmony: With a consistent Monday-to-Friday 08:0016:00 schedule youll have your evenings and weekends free to enjoy the Lisbon lifestyle.
  • The Product: Youll be supporting a brand that customers genuinely lovepremium coffee machines and subscriptions that brighten their day.

Your Daily Impact:

  • Be the Expert: Assist customers in German via phone email and chat with machine setup usage and troubleshooting.
  • Manage the Journey: Oversee orders subscriptions and delivery logistics ensuring a seamless experience.
  • Problem Solve: Coordinate with technical teams to provide swift accurate solutions.
  • Connect: Build rapport with customers ensuring every interaction reflects the brands premium reputation.

What Were Looking For:

  • Language Skills: Native/Fluent German (C1/C2) is essential. Good English (B1) for team communication.
  • Mindset: You are calm empathetic and solution-oriented. You find satisfaction in helping others.
  • Attention to Detail: You enjoy working with structured systems and accurate documentation.
  • Bonus Points: Previous experience in e-commerce or customer service is great but your attitude matters most to us.

The Total Compensation Package:

  • Monthly Base: 1400
  • Language Bonus: 150/month
  • Performance Bonus: Up to 100/month
  • Security: A stable long-term project with a global brand.
  • Growth: Comprehensive training on high-end products and professional systems.

Ready to start a new chapter in Lisbon

We arent just looking for a specialist; were looking for someone who wants to take pride in their work. If you value a professional balanced and premium environment we want to hear from you.


Employment Type : Full Time
Experience: years
Vacancy: 1

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Elevate Your Career Customer Support Specialist • Lisbon, Porto, Portugal

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