Zexter is an ambitious product building its own technological ecosystem in the iGaming space.
We are developing our in-house platform which is already live and actively operating as well as expanding our product line allowing us to adapt quickly to the market and implement innovations at speed.
What you will do:
Chat & Tickets. Respond to players in live chat email and messengers maintain fast response times tone and high-quality communication.
Payments & Withdrawals. Assist with deposits and withdrawals investigate stuck transactions and escalate cases to the payments team.
KYC (Verification). Support players through the verification process and review documents according to internal guidelines.
Bonuses & Rules. Explain bonus terms wagering requirements and promotions; handle conflict situations.
Escalations. Record bugs and complex cases and escalate them to Risk / Payments / Tech Support with full context.
Feedback. Collect frequent player questions and pain points and communicate them to the team.
What we expect:
At least 1 year of experience in customer support / customer service in iGaming
Strong written communication skills and a friendly tone
Willingness to work in shifts (nights / weekends)
Ability to multitask across multiple chats simultaneously
Calmness and attention to detail in conflict situations
Languages: Portuguese or Russian its a plus
What we offer:
Employee Benefits & Perks
Work-Life Balance
Flexible Working Hours (between 08:00 and 18:00)
Wellbeing initiatives that promote connection and positive employee experience
Learning & Development
Yearly Training Budget
Ongoing Training Opportunities for professional and personal development
Career growth opportunities with clear development and progression paths across the organization.
Time Off & Leave
Up to 21 Days of Holiday Leave per year
5 Days of Sick leave
Special Leave Days for personal reasons (additional leaves on special occasions such us weddings condolence etc)
Employment Type : Full Time
Experience: years
Vacancy: 1
SpanishRussian Customer Support Specialist • Lisbon, Porto, Portugal
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