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Intersoft Team SRL
Polish Customer Service RepresentativeIntersoft Team SRL • Lisboa, 11, pt
Polish Customer Service Representative

Polish Customer Service Representative

Intersoft Team SRL • Lisboa, 11, pt
Há 10 dias
Descrição do cargo

Job Description

Position: Polish Customer Service Representative
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Duties and Responsibilities:

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media
  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
  • Assist with general questions, product or service information, and basic technical support
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
  • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
  • Offer feedback to improve service processes and contribute to team knowledge sharing.


Requirements

  • Native / fluent in Polish (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
  • Basic understanding of customer service principles and the ability to follow standard procedures
  • Ability to handle technical inquiries and troubleshoot common issues with guidance
  • Experience with customer service software, ticketing systems, or CRM tools is preferred
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously
  • Willingness to learn and adapt in a fast-paced or evolving support environment
  • Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM.


Benefits

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!


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Polish Customer Service Representative • Lisboa, 11, pt

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