Customer Service Specialist German & English
Cross Border Talents • Coimbra, Coimbra, Portugal
Há 8 horas
Descrição do cargo
About the Role
We are recruiting on behalf of a leading global customer care provider for a German & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto this role you will provide critical support to users of medical devices offering empathetic and clear guidance for client inquiries technical assistance and issue resolution.
Key Responsibilities
- Deliver high-quality customer care in German and English managing inquiries across multiple markets simultaneously.
- Demonstrate active listening empathy and high problem-solving skills to resolve customer issues emergencies and disputes effectively.
- Process and retain complex information regarding diabetes medical devices and product guidelines.
- Maintain accurate documentation and adhere to quality standards in a fast-paced environment.
Requirements
- Language Proficiency: Fluent written and verbal German English (C1 Level).
- Work Model & Location: Readiness to work On-site in Porto Portugal.
- Schedule: Rotational shifts Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
- Skills: Strong organizational skills high stress management detail orientation and active listening.
What We Offer
- Fixed monthly gross salary paid over 14 months.
- Welcome Bonus(paid across 12 monthly installments during the first year).
- Meal Allowance.
- Relocation Support
How to Apply
Please send your CV or get in touch directly via email at
Employment Type : Full Time
Experience: years
Vacancy: 1