Finnish Market | Remote Car Repair Assistance
Bosch Group • Lisboa, Lisboa, Portugal
Há 13 dias
Descrição do cargo
Job Description
Your contribution to something big:
- Respond to all calls, emails, and common requests for technical 1st level support
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- 1st level resolution rate: 50% after 6 months, 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote according to business needs.
Qualifications
What distinguishes you:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
- Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: Finnish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.
Additional Information
Work #LikeABosch means:
⚖️ Flexible work conditions
Hybrid work system
Exchange with colleagues around the world
⚕️ Health insurance and medical office on site
Training opportunities
Opportunities for career progression and continuous professional development
Access to great discounts in partnerships and Bosch products
️ Sports and health related activities
Great access to public transports
️ Free parking lot
️ Canteen
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!