Key Account Manager

Key Account Manager

Various categoies across Fashion, Beauty & Home available

Location: Lisbon, Portugal (Hybrid)

Salary: Competitive base salary + quarterly performance bonus

Languages:

- Portuguese - Fluent English - French would be advantageous

Our client is a leading global ecommerce business working with thousands of international fashion, sportswear and lifestyle brands.

As part of an exciting phase of international growth, the business is launching a new office in Lisbon and building its Portuguese commercial team.

This is a rare opportunity to join at the beginning of that journey. You’ll become part of an established global business with the infrastructure, brand relationships and international reach already in place, while having the opportunity to make a genuine impact on the growth of the Portuguese market.

The Role

This is a commercially focused Key Account Manager position combining strategic account management, account growth, new business development and commercial negotiation.

You’ll take ownership of a portfolio of key global customers, building strategic account plans that identify opportunities to increase revenue, strengthen partnerships and drive long-term commercial growth.

Alongside developing these established international accounts, you’ll play an important role in growing the business in Portugal – developing new partnerships, opening doors with Portuguese brands and helping establish the company’s presence in the market.

You’ll work closely with international Buying, Marketing, Finance, Operations and Logistics teams to deliver successful ecommerce campaigns and commercial strategies for your customers.

Key Responsibilities

- Own and develop relationships with key global customers and strategic brand partners. - Create and execute strategic account growth plans focused on revenue, margin and long-term partnership development. - Identify opportunities to expand existing accounts across products, categories and commercial initiatives. - Develop new commercial partnerships within the Portuguese market. - Build strong relationships with senior stakeholders and key decision-makers. - Lead commercial negotiations around pricing, margins, promotional activity and wider agreements. - Use customer and commercial data to identify opportunities and shape account strategy. - Monitor sales, margins and profitability against agreed account plans and targets. - Coordinate the successful launch and delivery of ecommerce campaigns. - Work cross-functionally with international Buying, Marketing, Finance, Operations and Logistics teams. - Contribute to the wider growth and development of the new Lisbon office.

About You

We’re looking for someone who combines strong strategic account management experience with a genuinely commercial mindset.

You’ll ideally have experience managing key global or international customers, creating strategic growth plans and developing complex accounts over the long term.

You’ll also be comfortable with the new-business side of the role and excited by the opportunity to help grow the Portuguese market.

You’ll be:

- Experienced in managing and growing major global or international customer accounts. - Able to create clear strategic account plans and turn them into measurable commercial growth. - Commercially driven with a strong understanding of revenue, margin and profitability. - Confident building relationships with senior stakeholders and decision-makers. - A strong negotiator who can develop long-term, mutually beneficial partnerships. - Comfortable identifying and winning new business opportunities. - Entrepreneurial and excited by the opportunity to help build a new market. - Able to operate autonomously while being part of a wider international organisation. - Passionate about ecommerce and consumer brands.

Experience

- 5+ years of commercial / Key Account Management experience. - Proven experience managing significant global or international customers. - Demonstrable experience creating and delivering strategic account growth plans. - Strong negotiation, commercial and relationship-management skills. - Experience working with fashion, sportswear, lifestyle or consumer brands. - Ecommerce, marketplace, wholesale or off-price experience would be advantageous. - Fluent Portuguese and English are essential.

If you’re excited by the opportunity to manage major global accounts while helping an established international business build its presence in Portugal, we’d love to hear from you.

Apply today for a confidential discussion.