We're partnering with a leading global customer experience company to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal.
This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.
Your Role:
Provide customer support via phone, email, and chat
Assist customers with product-related questions and order inquiries
Handle post-sales requests and ensure timely issue resolution
Deliver accurate information while maintaining a high level of customer satisfaction
Build positive customer relationships through professional and empathetic communication
Accurately document customer interactions and follow internal procedures
Collaborate with international teams to provide seamless customer support
Contribute to maintaining service quality and achieving team performance goals
Your Qualifications:
Native-level fluency in French
Good command of English
Previous customer service experience is an advantage but not required
Excellent communication and interpersonal skills
Strong customer-oriented mindset with a passion for delivering exceptional service
Good computer literacy and ability to work across multiple systems
Strong problem-solving skills and attention to detail
Adaptable and comfortable working in an international and fast-paced environment
The Offer:
Full-time permanent employment
Monday to Friday schedule between 08:00 and 17:00
Comprehensive onboarding and training
Stable long-term project with excellent career development opportunities
International and multicultural working environment
Continuous learning and professional growth
Modern office facilities and supportive team culture
Fill in the form, we will contact you...
French-Speaking Customer Support Advisor | Premium Consumer Products • Lisbon, Lisbon, PT
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