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Customer Support Specialist - Italian & EnglishCross Border Talents • Porto, Portugal
Customer Support Specialist - Italian & English

Customer Support Specialist - Italian & English

Cross Border Talents • Porto, Portugal
Há 1 dia
Tipo de trabalho
  • Quick Apply
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About the Role

We are recruiting on behalf of a leading global customer experience provider for a Italian & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

  • Deliver personalized customer service in Italian and English across multiple communication channels.
  • Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
  • Identify customer needs and business opportunities to suggest complementary services.
  • Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

  • Language Proficiency: Fluent in both Italian and English.
  • Work Model & Location: Readiness to work On-site in Porto, Portugal.
  • Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
  • Experience: 1+ years of contact center or customer support experience is preferred.
  • Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

  • Fixed monthly salary paid over 14 months.
  • Work-Life Balance: Fixed weekends off (Saturday & Sunday).
  • Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
  • Professional growth and continuous training in an international setting.

How to Apply

Please send your CV or get in touch directly via email at mohammad.alireza@cbtalents.org

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Customer Support Specialist - Italian & English • Porto, Portugal

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