French Customer Support Agent

Job Description

Position: French Customer Support Agent
Location: Lisbon, Portugal
Work model: on-site
Employment type: fixed term (6 months)

Duties and Responsibilities:

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
  
• Assist clients with account-related queries, including identity verification and account information confirmation
  
• Adhere to regulatory guidelines and internal procedures as directed by the client
  
• Troubleshoot issues and offer effective solutions tailored to customer needs
  
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
  
• Maintain accurate documentation of interactions and updates in internal systems
  
• Collaborate with team members to meet service goals and share best practices.
  

Requirements

• Native / fluent in French both verbal and written. Fluent in English (C1 level)
  
• At least 1 year of experience in customer service, with a strong customer-centric approach
  
• High attention to detail and accuracy in handling customer information
  
• Proficiency with automated customer support tools and platforms (preferred)
  
• Ability to analyze problems, think critically, and resolve issues independently
  
• Friendly, professional, and proactive approach to customer service
  
• Experience across various industries such as retail, banking, or general customer support is beneficial
  
• Comfortable working in rotating shifts and full-time on-site schedules
  
• Adaptable and flexible to changing procedures, technologies, and customer expectations
  
• Ability to work on 24/7 shift rotation.
  

Benefits

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  
• Support from colleagues with coaching and mentoring opportunities
  
• Health and Wellbeing initiatives
  
• Monthly meal allowance
  
• And much more!