Porto, Portugal | On-site
Start date: 24/09/2026 and 08/10/2026
About the Project
Join a leading international car subscription and rental service operating in over 70 countries and territories, shaping the future of flexible mobility.
You will be part of a fast-paced customer experience team supporting thousands of users who rely on seamless, stress-free access to rental vehicles. This is not just support — it's a high-impact customer journey role where service quality directly shapes brand trust and customer loyalty.
Your Mission
As a Customer Support Advisor (French-speaking), you will be the first point of contact for customers managing their car rental experience. Your role is key in ensuring smooth booking processes, resolving issues efficiently, and delivering an exceptional service experience across all touchpoints.
You will combine problem-solving, communication, and commercial awareness to support both customer satisfaction and business growth.
Key Responsibilities
Provide professional and empathetic customer support via phone and email
Manage car rental bookings, modifications, and cancellations
Assist customers with billing, payments, and account-related inquiries
Guide users through available rental options and service modalities
Support onboarding of new customers by collecting and entering data into internal systems
Identify customer needs and proactively suggest suitable solutions
Ensure timely handling of requests while maintaining high-quality service standards
Contribute to a strong and positive brand experience
Your Profile
We are looking for motivated communicators who thrive in structured yet dynamic environments:
French C2 level (mandatory)
Strong communication and interpersonal skills
1+ years of Previous Contact Centre or Customer Service experience (preferred).
Customer-oriented mindset with a problem-solving attitude
Ability to multitask and manage time effectively
Comfortable working in rotational shifts and a fast-paced environment
Previous experience in customer support or hospitality is a plus, but not required
What's in It for You
6-month contract with potential continuation
€1000 gross/month (paid over 14 months)
€7.63 net meal allowance per working day
International, multicultural working environment
Exposure to a leading mobility and rental car industry player
Career development in customer experience and operations
Working Schedule
Monday – Friday: 08:00 – 19:00 (rotational shifts)
Saturday&Sunday are off
Selection Process
Application submission
CV validation
Online assessments
First interview
Client interview (if required)
Final offer
Onboarding
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