Dutch-Speaking Insurance & Claims Support Specialist

Dutch-Speaking Insurance & Claims Support Specialist – Relocation Package Included (Lisbon Office) Are you fluent in Dutch with a professional, customer-focused approach and an eye for detail? We are seeking dedicated team members to join our financial services team in Lisbon, Portugal , supporting Dutch-speaking policyholders and corporate insurance clients. In this role, you will assist customers through policy management, claims intakes, coverage inquiries, and administrative documentation. Full relocation support—including company-provided accommodation—is provided to ensure a seamless transition to Lisbon! The Role Customer & Policy Advisory: Handle incoming queries via phone, email, and chat from Dutch-speaking clients regarding insurance policies, coverage terms, policy updates, and premium billing. Claims Processing & Support: Assist policyholders with first-notice-of-loss (FNOL) filings, collect necessary documentation (e.g., medical forms, accident reports, invoices), and guide them through the claims lifecycle. Cross-Department Escalation: Coordinate with claims adjusters, underwriters, and third-party service providers to ensure swift and fair claim resolutions. Compliance & Documentation: Ensure all customer interactions and administrative record updates comply strictly with European insurance regulations and GDPR guidelines. Working Model & Location Location: Lisbon, Portugal . Work Model: Modern Office-based setup in Lisbon. Relocation Support: Full Relocation Package Included (for candidates relocating to Lisbon from abroad or another region in Portugal). Relocation & Accommodation Package Provided Accommodation: Dedicated company-allocated apartment or room (rent and utilities supported/covered) upon arrival. Relocation Reimbursement: Flight ticket reimbursement upon completing the initial probation period. Administrative Setup: Comprehensive support for local Portuguese procedures (NIF, NISS, local health registration, and bank account setup). Arrival Assistance: Airport transfer and support from a local onboarding team. What We Offer Salary: Highly competitive base salary tailored to Dutch language skills, plus language allowances and performance bonuses. Benefits: Private health and dental insurance, meal allowance vouchers, and paid training. Workplace Perks: Vibrant office environment in central Lisbon with regular social activities and team-building events. Career Growth: Pathways into Quality Assurance, Senior Claims Adjusting, Team Leadership, or Account Operations. Requirements Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2) . Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit . Experience: Prior experience in insurance, financial services, customer support, or administrative operations is an asset (full paid corporate onboarding provided). Key Skills: High empathy, structured problem-solving, attention to detail, and clear written and spoken communication. Shift Availability: Willingness to work in scheduled operational hours/rotations. Ready to start a rewarding career in insurance services while living in Lisbon? Submit your CV in English or Dutch today!