Customer Service Representative (Dutch)

📞 Customer Service Representative (Dutch) 🇳🇱 🌍 Now partnering with a leading Outsourcing/BPO consultancy! 📍 Lisbon, Portugal | 🏢 On-site | ⏰ Full-time | 💰 Base salary Are you a Dutch-speaking customer service pro who loves helping people? ✈️ We're looking for a Customer Service Representative to join a global travel & tourism brand, delivering clear, accurate support across multiple channels! ✨ 📋 Duties & Responsibilities 👉 Handle customer interactions across phone, email, live chat & social media 💬 👉 Provide clear, accurate information following company policies & procedures 👉 Assist with general questions, product/service info, and basic technical support 👉 Respond to incoming requests and accurately document case details 👉 Escalate complex or unresolved issues to appropriate internal teams 👉 Collaborate with colleagues and technical teams to resolve concerns & close cases 👉 Manage a personal queue of service tickets, prioritize tasks, follow supervisor guidance 🎫 👉 Offer feedback to improve service processes and support team knowledge sharing ✅ Requirements 🔹 Native/fluent Dutch (C2), verbal & written; fluent English (B2 minimum) 🔹 Previous experience in customer service 🔹 Strong verbal & written communication across phone, email, chat, social media 🔹 Basic understanding of customer service principles & standard procedures 🔹 Ability to handle technical inquiries and troubleshoot with guidance 🔹 Ability to quickly learn new software and technologies 💻 🔹 Effective problem-solving skills, collaborative team player 🔹 Organized, detail-oriented, able to manage multiple tasks 🔹 Willingness to learn and adapt in a fast-paced, evolving environment 🎁 Offer ✈️ Opportunity to work with a leading global travel & tourism brand 💰 Competitive salary with performance-based incentives 📈 Professional growth opportunities within the BPO industry 🤝 Collaborative and supportive work environment 🎫 Access to exclusive travel perks and discounts ✨ And many more! 📩 Ready to bring your Dutch language skills to the travel industry? Apply now! #CustomerServiceRepresentative #DutchJobs #LisbonJobs #PortugalJobs #TravelJobs #CustomerService #HiringNow #BPOJobs #TravelPerks