AI Customer Support Specialist – Lisbon, Portugal (Paid Training & Relocation)

English-Speaking AI Customer Support Specialist — Lisbon, Portugal. 1248€ x12 (includes M.A). Relocation support included. At a glance Location: Lisbon, Portugal Languages: English Salary: 1248€ x12 (includes M.A) Start: every Monday in September and October Relocation: supported — details below About the role CloserHire is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving What you'll do Support customers across multiple communication channels Resolve billing, invoicing and account access enquiries Troubleshoot platform and product-related issues Guide customers on using products and features effectively Deliver timely, accurate and high-quality customer support What we're looking for Fluent English, written and spoken Strong interest in AI and new technologies Excellent communication and problem-solving skills Customer-focused and comfortable troubleshooting issues Previous customer service or technical support experience is an advantage Comfortable working with rotating shifts in a fast-paced environment Salary 1248€ x12 (includes M.A) Benefits Competitive salary package + performance bonus Meal allowance Holiday and Christmas allowances Private health and dental insurance 22 days of annual leave Comprehensive initial training Professional development and career growth opportunities International working environment in Lisbon Opportunity to work closely with cutting-edge AI technology Relocation support N/A Notes: !!! Candidates need any type of technical/IT/AI experience !!! Candidates can choose between day or night shift, ask them their preference: Day shift 7h to 22h Night shift 22h to 7h Salary bump during night shift: +25% per hour 22h-24h / +50% per hour 24h-07h schedules provided 10 days in advance to ensure smooth planning and coordination. TEST: candidates need to pass dup check and perform openAI test then if they pass they will get a separate test from the client to pass, then interview Why Portugal? Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately. How the process works Apply with your CV — we read every application A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.