Back-Office Customer Support Agent (Dutch & English Speaker) Location: Lisbon, Portugal ( On-site ) Employment Type: Full-time Work Model: Local candidates only (no relocation package provided) Compensation: €1,400.00 gross/month + up to €100.00 monthly performance bonus About the Role We are looking for a detail-oriented and communicative Back-Office Customer Support Agent fluent in Dutch and English to join an international customer support operations team in Lisbon . In this position, you will be responsible for handling back-office workflows, managing customer cases, and delivering high-quality support for digital and connected service inquiries. Key Responsibilities Manage daily back-office customer support tasks and end-to-end case management. Process, investigate, and resolve user requests and inquiries regarding digital/connected services. Coordinate cross-functional updates to ensure tickets and customer files are resolved accurately and within SLA targets. Maintain clear, professional communication and detailed documentation in internal systems. Requirements & Qualifications Languages: Native or fluent proficiency in Dutch (C1/C2) and strong working proficiency in English (B2+) . Location: Must already reside in or near Lisbon, Portugal and be legally authorized to work locally. Flexibility: Available to work rotational shifts scheduled between 07:00 and 22:00 (Lisbon time). Skills: Strong organizational habits, solid problem-solving abilities, and comfortable working with digital ticketing/CRM tools. What We Offer Base Salary: €1,400.00 gross per month. Performance Bonus: Up to €100.00 per month based on quality and operational targets. Dynamic, multicultural work environment located in central Lisbon. Comprehensive onboarding and ongoing operational training. How to Apply If you are based in Lisbon and ready for your next customer support role, submit your updated CV in English today!
Back-Office Customer Support Agent (Dutch & English Speaker) • Lisbon, Portugal
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