Customer Support Specialist (Dutch Market) – Premium CoffeeBrand

Customer Support Specialist (Dutch Market) – Premium Coffee Brand Location: Sete Rios, Lisbon (On-site) Start Date: 15 October Schedule: Mon–Fri, 08:00 – 16:00 (No nights, no weekends) Are you tired of high-pressure call centers? Do you value quality over quantity? We are looking for a Dutch-speaking Customer Support Specialist to join a world-renowned premium lifestyle brand. You won't just be answering phones; you will be acting as a brand ambassador for customers who love their coffee as much as you love providing an excellent service experience. Why This Role Is Different: Quality First: We focus on premium service, not high-pressure KPIs or call volumes. The Atmosphere: Work in a calm, structured environment where the customer experience is the priority. Work-Life Harmony: With a consistent Monday-to-Friday, 08:00–16:00 schedule, you'll have your evenings and weekends free to enjoy the Lisbon lifestyle. The Product: You'll be supporting a brand that customers genuinely love—premium coffee machines and subscriptions that brighten their day. Your Daily Impact: Be the Expert: Assist customers in Dutch via phone, email, and chat with machine setup, usage, and troubleshooting. Manage the Journey: Oversee orders, subscriptions, and delivery logistics, ensuring a seamless experience. Problem Solve: Coordinate with technical teams to provide swift, accurate solutions. Connect: Build rapport with customers, ensuring every interaction reflects the brand's premium reputation. What We're Looking For: Language Skills: Native/Fluent Dutch (C1/C2) is essential. Good English (B1+) for team communication. Mindset: You are calm, empathetic, and solution-oriented. You find satisfaction in helping others. Attention to Detail: You enjoy working with structured systems and accurate documentation. Bonus Points: Previous experience in e-commerce or customer service is great, but your attitude matters most to us. The Total Compensation Package: Monthly Base: €1,400 Language Bonus: €150/month Performance Bonus: Up to €100/month Security: A stable, long-term project with a global brand. Growth: Comprehensive training on high-end products and professional systems. Ready to start a new chapter in Lisbon? We aren't just looking for a specialist; we're looking for someone who wants to take pride in their work. If you value a professional, balanced, and premium environment, we want to hear from you.