Servicenow Administrator

With just over 9 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

- Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); - R&D (Bootcamps, POC, Tech Lab); - Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

- Great Work-Life balance; - Very flexible organizational routine; - Health benefits (for you and your family); - Team Building activities; - Over 300 protocols to offer you great discounts in different areas; - Continuous professional development sponsored by our Training and Certification Department; - Regular feedback on your performance through a personalized plan; - Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

- Configure and administer the ServiceNow platform, ensuring performance, stability, and functionality - Implement and maintain modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog - Automate workflows and develop scripts using JavaScript and Flow Designer - Manage user access, roles, and groups in compliance with security best practices - Monitor system health, perform upgrades, and apply patches - Support integrations with other tools and platforms via REST/SOAP APIs - Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions - Document configurations and update internal knowledge base

You must have:

- Proven experience as a ServiceNow Administrator, with hands-on knowledge across core ITSM modules - Proficiency in scripting (JavaScript) and workflow automation within the platform - Experience with platform integrations using APIs (REST/SOAP) - Familiarity with ServiceNow CMDB, Discovery, and Service Catalog - Understanding of ITIL principles and how they apply within ServiceNow - Experience with system upgrades and instance cloning - Excellent problem-solving skills and attention to detail - Strong communication skills and ability to interact with technical and non-technical stakeholders - ServiceNow Certified System Administrator (mandatory); additional certifications are a plus - European Union Citizenship or Portuguese Working Visa / Portuguese Residency - Availability to go to the office, once or twice per week

If you want to be part of a real People First organization, join us! Send your CV to