French Customer Specialist in Braga | No English & Fixed Shifts

Launch Your Career as a Customer Specialist! Join a collaborative and customer-driven team committed to delivering exceptional service and building positive customer relationships. If you're passionate about helping people, solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in customer support. Role Overview: As a Customer Specialist , you'll be the first point of contact for customers via phone, email, and live chat. You'll provide timely, professional assistance, resolve inquiries efficiently, and ensure every customer receives a smooth and satisfying support experience. Key Responsibilities: Deliver outstanding customer support through phone, email, and live chat. Handle customer inquiries, account-related requests, and concerns while meeting established service standards. Provide accurate information, practical guidance, and effective solutions to enhance customer satisfaction. Record customer interactions, actions, and case resolutions accurately within internal support systems. Escalate complex or sensitive issues to the appropriate teams following company procedures. Collaborate with internal departments to ensure timely and effective resolution of customer issues. Meet key performance indicators related to service quality, productivity, response times, and customer satisfaction. Stay up to date with company products, services, policies, and procedures through ongoing training and professional development. Requirements: Language Proficiency: Fluent in French (C1/C2 level) Eligibility: EU citizenship or a valid Portuguese residency card Experience: 0–1 year in customer support or a related role Skills: Strong communication, analytical, and problem-solving abilities Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment Why Join Us? Competitive Salary: Compensation that reflects your skills and potential Performance Bonus: Recognition for outstanding results Meal Allowance: Daily support for your meals Transportation Support: Assistance with commuting costs Health & Life Insurance: Comprehensive coverage for your peace of mind Relocation Package: Smooth transition support if you’re moving to Portugal Onsite Work: Engage and grow in a collaborative office environment Ready to elevate your career? Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!