Technical Support Specialist | Digital Platforms & AI Solutions

CloserHire is partnering with a leading global customer experience company to recruit Technical Support Specialists for an international digital platforms project based in Lisbon, Portugal. This role is ideal for candidates with a passion for technology, customer support, and problem-solving. You will provide first-line technical assistance to customers using AI and cloud-based solutions, helping them resolve technical issues while delivering an outstanding customer experience in a fast-paced international environment. Language required: English Highlights: Career growth opportunities Responsibilities: Provide first-line technical support for customers using AI and cloud-based solutions Respond to customer queries and service requests in a timely and professional manner Troubleshoot and resolve standard technical issues using established procedures and support documentation Escalate complex or unresolved issues through the appropriate internal channels Maintain high service quality and operational efficiency across all customer interactions Support customers across international markets and multiple time zones Collaborate with internal teams to ensure effective issue resolution Follow compliance, process, and quality requirements at all times Contribute to a consistent and positive customer experience Support shift-based operations, including weekends and public holidays when required Qualifications: Excellent communication skills in English (written and spoken) Strong customer service and problem-solving abilities Interest in technology, AI, cloud services, and digital platforms Ability to troubleshoot technical issues and follow structured processes Strong attention to detail and organizational skills Ability to work effectively in a fast-paced environment Team-oriented mindset with the ability to work independently when required Comfortable working with multiple systems and support tools Flexibility to work rotational schedules, including weekends and public holidays Benefits: Opportunity to join an international and innovative technology support project Office-based role in Lisbon, Portugal Comprehensive onboarding and training program Continuous learning and professional development opportunities Supportive and multicultural working environment Career growth opportunities within a global organization Rotational schedule covering Monday to Sunday, 08:00–17:00 Two rotational days off per week Dynamic and collaborative workplace focused on customer success and service excellence Relocation: No relocation support is offered for this role — candidates must already live in the job's country/city, or already hold valid work authorization for it.