Start Date : 24/09/2026 Location: remote from Continental Portugal Languages: Italian – C2 level (required), English – B2 level (comfortable) Contract: 6-month renewable Schedule: Rotative shifts : Monday to Sunday - 08:00 and 19:00 (rotative shifts - possibility to extend late shift until 21:00 as per client agreement - didn't happen since the line opened) Days off: 2 days (rotative) About the Company We are Europe's leading mobile point-of-sale (mPOS) company , revolutionizing the payment industry. In just 5 years, we've empowered small businesses and entrepreneurs by turning smartphones into secure, easy-to-use card readers. With no hidden fees, transparent pricing, and accessible onboarding, we're changing the way people do business. Operating in 31 countries , including Germany, the UK, and Brazil, we're a truly global player with over 1,000 passionate employees worldwide. What You'll Be Doing As a Customer Service Representative , you'll be the frontline of our customer happiness. Your mission is to help our French-speaking merchants thrive by offering exceptional support and ensuring they can run their businesses smoothly. Key Responsibilities: Provide friendly and effective support to Italian-speaking customers via phone, email, live chat , and social media . Assist with product inquiries , account setup , and troubleshooting to help merchants make the most of our payment solutions. Collaborate with Sales, Marketing, and Tech teams to find the best solutions for customer requests. Be proactive in improving customer experience , suggesting process improvements and contributing to a better service journey. What You Bring to the Table Previous customer support or contact centre experience (a big plus!). You're tech-savvy – using a smartphone or tablet is second nature to you. Strong communication skills in Italian (C2) and comfortable in English (B2) . You're a natural helper – patient, friendly, and solution-oriented. You remain calm under pressure and stay organized, even on a busy day. You're curious, persistent , and ready to go the extra mile to find the right answer. What's in It for You? Base Salary: €1,000/month x 14 months Meal Allowance: €7.63 net per working day Career Development: Grow within a fast-paced, global tech company Dynamic Work Environment: Diverse team, innovation-driven culture, and supportive colleagues Relocation Support: We help with documentation and onboarding in Portugal
Remote Digital Payments Service Advisor with Italian • Sesimbra, Portugal
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