Housekeeping Assistant Manager

The Housekeeping Assistant Manager plays a key leadership role within the Housekeeping function, supporting the Executive Housekeeper in the strategic and operational management of Housekeeping across a multi-property luxury resort environment. The position combines operational leadership, financial management, workforce planning, quality assurance and process optimization, ensuring consistency of standards and efficiency across different properties, room types and accommodation concepts. With a strong understanding of the complexity of multi-property operations, the Housekeeping Assistant Manager is responsible for analyzing performance, identifying opportunities for improvement and translating business objectives into effective operational plans. The role acts as a key link between the Executive Housekeeper, Housekeeping Supervisors and operational teams, while working closely with Rooms Division, Finance, HR, Engineering, Laundry and other departments.

Job Description: Support the Executive Housekeeper in the overall management of housekeeping operations across multiple properties and accommodation concepts; Ensure consistency of standards, procedures and guest experience across all properties; Adapt operational strategies according to occupancy patterns, property characteristics, room types and business needs; Support the Executive Housekeeper in preparing, monitoring and controlling the housekeeping budget; Monitor and analyze key financial indicators; Prepare regular performance analysis and highlight deviations from budget or business objectives; Develop and implement corrective action plans where financial performance is below target; Develop and monitor workforce planning models aligned with occupancy, business forecasts and operational requirements; Analyze productivity across properties and identify opportunities for improvement; Develop and monitor Housekeeping KPIs across all properties; Analyze trends in guest satisfaction, cleanliness scores, productivity, CPOR and operational costs; Ensure consistent delivery of luxury standards across all properties; Conduct regular quality inspections and operational audits.

Requirements: Proven experience in housekeeping management, preferably within luxury hotels or resorts; Strong leadership and workforce planning skills, with experience managing teams and resources across multiple properties. Strong financial and analytical skills, including budgeting, forecasting, cost control and KPI monitoring. Excellent organizational and problem-solving skills, with a focus on operational efficiency and continuous improvement.

Education/Professional Experience: Bachelor’s Degree in Hospitality Management/Hotel Management/Tourism; 3-5 years previous experience in the function.

Linguistic Knowledge: Excellent communication skills in English and Portuguese (written and spoken).

Would you like to be part of the Pine Cliffs Resort team? Apply Now!