The Renewals Specialist focuses on managing customer contract renewals by acting as a trusted advisor and ensuring timely, full-value renewals.
Responsibilities include building strong relationships with customers and internal stakeholders, providing proactive and consultative renewal processes, preparing competitive quotes, and maintaining accurate forecasting through reporting systems. The position requires continuous improvement of renewal procedures and collaboration across teams to achieve corporate goals.
Requirements
You will have:
- Experience of working with telecom is an advantage - Experience with Salesforce CRM application
Key skills & Competencies
- Min 5 years’ experience working in a customer support, sales oriented or renewals environment - University/College degree within a related discipline - Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content - Experience with Salesforce CRM application - Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals - Track record of autonomy, ownership and execution - Strong ability to multi-task and prioritize work effectively
Role and Responsibilities
- Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between the company and customers. - Providing a consultative and proactive process to producing competitive renewal quotes. - Consulting with internal sales teams to prepare renewal quotes, overcoming objections through renewal process. - Maintaining and updating reporting systems used for research and providing accurate renewal forecasts. - Cultivating strong business relationships with the customer, Account Executives and other stakeholders. - Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time. - A strong sense of urgency is required to manage all renewals resulting in full value, on time renewals. - Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.
Eligibility Requirements
- Candidate must be eligible to work in their country of residence - Travel expectation is 25%. Must be able to travel to globally without restrictions.
Renewal Specialist • Coimbra, Portugal
Sales Manager – LATAM Aluminium Hardware Solutions (m/f).Águeda (extensive traveling to Latin America) Reports to:.The Sales Manager LATAM Aluminium Hardware Solutions will lead commercial developm... Mostre mais
KGaA in Portugal is launching a brand-new Product Reliability & Test Engineer role in Albergaria-a-Velha.You will manage and execute reliability and validation testing for hardware and embedded sof... Mostre mais
ASSA ABLOY Sicherheitstechnik GmbH is seeking a Sales Representative ES to grow the Aluminium Hardware Wholesalers channel across Espanha.You will build strategic relationships, promote our hardwar... Mostre mais
Seeking an experienced Full Stack Engineer for a FinTech organization, focusing on developing and optimizing frontend/backend performance with React and Ruby/Rails. Mostre mais
L'agence Vilvadis recrute pour un bureau d'études électronique de premier plan, leader dans le secteur de l'imagerie et des solutions de haute technologie.Actif dans des domaines aussi variés que l... Mostre mais
Seeking a spiritually aware leader with 5+ years of experience for a remote, flexible role guiding individuals in reconnecting with their values and decision-making. Mostre mais
You speak Dutch, you live in Portugal, and you're looking for a job you can actually do from home.We're hiring for a fully remote customer support role based anywhere in mainland Portugal.You'll be... Mostre mais
Senior Product Manager role in Health-Tech, focusing on improving core app features using data and AI for millions of users.Requires remote work from Portugal and 3+ years of experience. Mostre mais
Seeking a Senior Software Engineer with TypeScript and AI expertise for a remote role to build integration infrastructure and browser automations. Mostre mais
Gap Year in Portugal – Job Abroad (1 Year).Dutch-Speaking Content Moderator – Video Streaming Platform.Are you thinking about a gap year? Maybe for an international experience or simply to change y... Mostre mais
Italian Customer Service Representative | Fully Remote | Portugal.Looking for your next international career opportunity?.Italian-speaking Customer Service Representatives.Career Growth & Devel... Mostre mais
Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? Then b... Mostre mais
ASSA ABLOY Sicherheitstechnik GmbH in Águeda is seeking a Sales Manager LATAM Aluminium Hardware Solutions to lead commercial development across Latin America, define growth strategy, and expand ma... Mostre mais
A leading measurement technology company in Albergaria-a-Velha is seeking an Executive Assistant to the Plant Manager.This role requires a university degree and relevant experience in project manag... Mostre mais
Executive Assistant to the Plant Manager (m/f/d) Testo, with its headquarters in the Black Forest, Germany, is a world leader in portable and stationary measurement technology.Worldwide, roughly 3,... Mostre mais
Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? Then b... Mostre mais
