French Customer Advisor in Braga | 2000 Euros Welcome Bonus & Hybrid

Grow Your Career as a Customer Specialist – E-Health Platform! Join a dynamic and international team supporting users of a modern e-health platform. If you’re passionate about customer service, enjoy solving problems, and feel comfortable working in a fast-paced digital environment, this opportunity offers a great way to develop your customer support skills while helping users access and navigate essential digital services. Role Overview: As a Customer Specialist , you’ll be one of the main points of contact for platform users, providing support through phone, email, live chat, and other digital channels. You’ll assist customers with platform-related questions, guide them through available features and services, troubleshoot issues, and ensure every interaction is handled professionally and efficiently. Key Responsibilities: Deliver friendly, professional, and empathetic support through phone, email, live chat, and other communication channels. Assist users with account-related questions, platform functionality, services, and general inquiries. Guide customers through the e-health platform, explaining features and processes in a clear and easy-to-understand way. Identify customer needs and provide accurate, practical, and timely solutions. Manage customer concerns and requests professionally while maintaining a strong focus on customer satisfaction. Record customer interactions, requests, actions, and resolutions accurately in the relevant internal systems. Identify cases requiring additional assistance and escalate complex or sensitive issues to the appropriate teams. Work closely with internal departments to ensure customer cases are investigated and resolved within the expected timeframe. Achieve established KPIs related to customer satisfaction, productivity, response times, quality, and resolution performance. Maintain up-to-date knowledge of the platform, its features, services, policies, and procedures through regular training and continuous development. Requirements: Language Proficiency: Fluent in French (C1/C2 level) Eligibility: EU citizenship or a valid Portuguese residency card Experience: 0–1 year in customer support or a related role is a plus Skills: Strong communication, analytical, and problem-solving abilities Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment Why Join Us? Competitive Salary: Compensation that reflects your skills and potential Performance Bonus: Recognition for outstanding results Meal Allowance: Daily support for your meals Transportation Support: Assistance with commuting costs Health & Life Insurance: Comprehensive coverage for your peace of mind Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment Ready to elevate your career? Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!