Customer Support Specialist – Premium Coffee & Coffee Machines (German Market)

Lisbon, Portugal | On-site – Sete Rios | Start Date: 14 September We are hiring a German-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This is not a traditional call center role — you will be supporting a high-end coffee experience ecosystem, including premium coffee machines, orders, subscriptions, and delivery coordination. This position is ideal for someone who enjoys structured customer support in a calm, premium environment, where quality of service matters more than volume or pressure. About the Brand & Environment You will be part of a premium coffee and coffee machine ecosystem, supporting customers who value quality products, smooth service, and personalized assistance. Unlike high-pressure telecom or utility support environments, this role offers a more balanced and customer-focused experience, with structured workflows and a strong brand reputation for excellence. What You Will Do Handle inbound customer requests via phone, email, and chat in German Support customers with coffee machine setup, usage, and troubleshooting Manage orders, subscriptions, deliveries, and account updates Assist with product information and premium service inquiries Coordinate with logistics and technical teams when needed Ensure accurate documentation of all customer interactions Provide a smooth, high-quality customer journey aligned with brand standards Work within structured processes and CRM systems What We Are Looking For Fluent German (C1/C2 mandatory) Good English skills (B1+ preferred) Experience in customer support, e-commerce, or service roles is an advantage Interest in premium products or lifestyle brands is a strong plus Strong communication skills and customer empathy Ability to follow structured processes and maintain attention to detail Calm, solution-oriented mindset Offer Package Base Salary: €1,400/month Performance Bonus: up to €100/month Language Bonus: €150/month Work Location: On-site, Sete Rios, Lisbon Full onboarding and training on premium products & systems International and brand-focused work environment Stable project with long-term growth potential Working Hours 08:00 – 18:00 Monday to Friday On-site – Sete Rios, Lisbon A stable daytime schedule with no night shifts, supporting a healthy work-life balance. Why This Role Stands Out This is a rare opportunity to join a premium lifestyle brand in the coffee industry, where customer interactions are less transactional and more experience-driven. You will be working in a calm, structured, and quality-focused environment, supporting products people genuinely enjoy using every day. If you are looking for a role that combines customer care, premium products, and structured processes in an international environment, this could be a strong next step in your career. Interested? Apply now and join the team!