Customer Support Specialist (Italian Speaker)-Consumer Electronics
Cross Border Talents • Lisbon, Portugal
Há menos de 1 hora
Tipo de trabalho
- Quick Apply
Descrição do cargo
Job Summary
Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.
Key Responsibilities
- Serve as the primary point of contact for Italian-speaking customers via phone and email.
- Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
- Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
- Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
- Utilize multiple software platforms seamlessly during customer interactions.
- Escalate complex or specialized technical issues to the appropriate internal departments when needed.
- Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.
Requirements
- Language Proficiency: Native or C2-level Italian and professional working fluency in English.
- Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
- Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
- Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
- Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.
Work Schedule & Benefits
- Work Model: 100% On-site in Lisbon, Portugal.
- Working Hours: 08:00 AM – 06:00 PM (Portuguese Time).
- Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
- Benefits: Daily meal allowance and performance-based bonus.