Italian & English Customer Service Specialist – Diabetes & Medical Devices

Make a Real Impact in Healthcare Support

Are you fluent in Italian and English, and looking to combine your language skills with meaningful work? Join a leading global customer care provider in the vibrant city of Porto!

In this role, you won't just be handling inquiries—you will serve as a vital lifeline for individuals relying on life-changing medical technology. You'll deliver compassionate, clear, and high-quality assistance to users managing diabetes, turning complex product details into simple, reassuring support.

What You'll Do

• Guide & Support: Deliver empathetic, multi-market customer care across Italian and English channels.
• Problem Solve: Use active listening and high-level critical thinking to address urgent technical inquiries, product questions, and user concerns.
• Master Complex Products: Absorb and stay updated on diabetes care technologies and safety guidelines.
• Ensure Excellence: Accurately document cases and maintain top-tier service standards in a dynamic environment.

What You Bring

• Languages: C1+ proficiency in both Italian and English (written and verbal).
• Location: Readiness to work fully on-site in Porto, Portugal.
• Flexibility: Comfortable with 24/7 rotational shifts (including occasional night shifts from 22:00 to 07:00).
• Mindset: Strong organizational abilities, emotional resilience, attention to detail, and genuine empathy.

What's in It for You

• Competitive Compensation: Fixed monthly salary paid over 14 months.
• Welcome Bonus: Extra financial support spread across your first 12 months.
• Daily Meal Allowance to cover your lunch breaks.
• Full Relocation Support to help you seamlessly settle in Porto.

Ready to Apply?

Take the next step in your career and start making a difference today! Send your CV or reach out directly to Mohammad Alireza at mohammad.alireza@cbtalents.org.