Customer Support Specialist - French & English (Car Rental)
Cross Border Talents • Vila Nova de Gaia, Portugal
Há menos de 1 hora
Tipo de trabalho
- Quick Apply
Descrição do cargo
About the Role
We are recruiting on behalf of a leading global customer service provider for a French & English Customer Support Specialist (Car Rental Service) based on-site in Porto, Portugal. In this role, you will provide personalized assistance for a leading European car rental brand, handling customer inquiries across the entire rental journey—from reservations to post-rental support.
Key Responsibilities
- Deliver personalized customer support via phone, email, and messaging channels.
- Assist clients with pre-rental inquiries, bookings, and reservation details.
- Identify business opportunities by suggesting additional services and modalities tailored to customer needs.
- Provide ongoing support during active rental periods and handle post-rental matters, including billing, invoicing, and damage reports.
- Resolve client issues and conflicts efficiently while maintaining a high standard of professionalism.
Requirements
- Language Proficiency: Native or high fluency in French, alongside strong English skills.
- Work Model & Location: Readiness to work On-site in Porto, Portugal.
- Schedule: Full-time Monday to Friday (rotative shifts between 07:00 and 18:00, or fixed 08:00 to 17:00). Fixed Weekends Off (Saturday & Sunday).
- Experience: 1+ years of contact center or customer service experience is preferred.
- Skills: Strong digital literacy, sales orientation, active listening, and conflict-resolution abilities.
What We Offer
- Contract: 6-month initial contract.
- Work-Life Balance: Fixed weekends off.
- Relocation Assistance: Shared accommodation support for up to 12 months for eligible candidates relocating to Portugal.
- Professional growth within an international automotive/travel support setting.
How to Apply
Please send your CV or get in touch directly via email at mohammad.alireza@cbtalents.org