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Customer Support Specialist – Operations Customer ExpertCross Border Talents • Coimbra, Coimbra, Portugal
Customer Support Specialist – Operations Customer Expert

Customer Support Specialist – Operations Customer Expert

Cross Border Talents • Coimbra, Coimbra, Portugal
Há 8 dias
Descrição do cargo

About the Role

Are you passionate about cutting-edge technology We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading American AI research and deployment this role you will provide exceptional professional support to consumers and business users across multiple channels focusing on troubleshooting problem-solving and delivering an outstanding user experience.


Key Responsibilities

  • Customer Support: Assist customers with billing invoicing and account access issues in a professional and timely manner.

  • Product Guidance: Guide support and train users on how to navigate and utilize the clients AI platform and products.
  • Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy.
  • Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks.

Work Schedule & Training

  • Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Schedules operate 24/7 across Day Shifts (07:0022:00) or Night Shifts (22:0007:00).

  • Comprehensive Training: Includes a 15-working-day intensive training program (8 hours/day) covering software tools client products customer management and hands-on practical training.

What We Offer

  • Relocation Support: Complete relocation assistance and logistics for international candidates.

  • Accommodation Options: Available private room in a shared company apartment with all utility bills and cleaning service included.

  • Health & Well-being: Private health and dental insurance on-site clinic access and free meal items (soup bread salad fruit).

  • Perks & Benefits: Annual travel home support local language classes legal/administrative assistance (visas NIF housing) and social/cultural activities.

Requirements

  • Fluency in English (written and spoken).

  • Strong communication skills and a customer-first mindset.

  • Ability to troubleshoot technical and billing issues effectively.

  • Flexibility to work in rotating shifts within a 24/7 environment.

  • Passion for artificial intelligence and innovative tech solutions.


Employment Type : Full Time
Experience: years
Vacancy: 1

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Customer Support Specialist – Operations Customer Expert • Coimbra, Coimbra, Portugal

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