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Customer Support Specialist Consumer ElectronicsCross Border Talents • Lisbon, Porto, Portugal
Customer Support Specialist Consumer Electronics

Customer Support Specialist Consumer Electronics

Cross Border Talents • Lisbon, Porto, Portugal
Há 8 dias
Descrição do cargo

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in this role you will serve as the first point of contact for clients providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

  • Serve as the primary point of contact for Italian-speaking customers via phone and email.
  • Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
  • Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
  • Handle customer inquiries regarding product information order follow-ups minor repairs and complaints.
  • Utilize multiple software platforms seamlessly during customer interactions.
  • Escalate complex or specialized technical issues to the appropriate internal departments when needed.
  • Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

  • Language Proficiency: Native or C2-level Italian and professional working fluency in English.
  • Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
  • Technical Aptitude: Ability to conduct initial diagnostics follow troubleshooting workflows and learn new software tools quickly.
  • Problem-Solving: Proactive patient and resourceful when addressing customer complaints or technical glitches.
  • Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

  • Work Model: 100% On-site in Lisbon Portugal.
  • Working Hours: 08:00 AM 06:00 PM (Portuguese Time).
  • Schedule: Monday to Saturday (including bank holidays) with Sunday fixed off 1 rotational day off per week.
  • Benefits: Daily meal allowance and performance-based bonus.


Employment Type : Full Time
Experience: years
Vacancy: 1

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Customer Support Specialist Consumer Electronics • Lisbon, Porto, Portugal

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