Customer Support Specialist – Operations Customer Expert
Cross Border Talents • Lisbon, Porto, Portugal
Há 2 dias
Descrição do cargo
About the Role
Are you passionate about cutting-edge technology We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading American AI research and deployment this role you will provide exceptional professional support to consumers and business users across multiple channels focusing on troubleshooting problem-solving and delivering an outstanding user experience.
Key Responsibilities
- Customer Support: Assist customers with billing invoicing and account access issues in a professional and timely manner.
- Product Guidance: Guide support and train users on how to navigate and utilize the clients AI platform and products.
- Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy.
- Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks.
Work Schedule & Training
- Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Schedules operate 24/7 across Day Shifts (07:0022:00) or Night Shifts (22:0007:00).
- Comprehensive Training: Includes a 15-working-day intensive training program (8 hours/day) covering software tools client products customer management and hands-on practical training.
What We Offer
- Relocation Support: Complete relocation assistance and logistics for international candidates.
- Accommodation Options: Available private room in a shared company apartment with all utility bills and cleaning service included.
- Health & Well-being: Private health and dental insurance on-site clinic access and free meal items (soup bread salad fruit).
- Perks & Benefits: Annual travel home support local language classes legal/administrative assistance (visas NIF housing) and social/cultural activities.
Requirements
- Fluency in English (written and spoken).
- Strong communication skills and a customer-first mindset.
- Ability to troubleshoot technical and billing issues effectively.
- Flexibility to work in rotating shifts within a 24/7 environment.
- Passion for artificial intelligence and innovative tech solutions.
Employment Type : Full Time
Experience: years
Vacancy: 1