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Customer Support Specialist French & EnglishCross Border Talents • Vila Nova de Gaia, Porto, Portugal
Customer Support Specialist French & English

Customer Support Specialist French & English

Cross Border Talents • Vila Nova de Gaia, Porto, Portugal
Há 5 dias
Descrição do cargo

About the Role

We are recruiting on behalf of a leading global customer service provider for a French & English Customer Support Specialist (Car Rental Service) based on-site in Porto this role you will provide personalized assistance for a leading European car rental brand handling customer inquiries across the entire rental journeyfrom reservations to post-rental support.

Key Responsibilities

  • Deliver personalized customer support via phone email and messaging channels.
  • Assist clients with pre-rental inquiries bookings and reservation details.
  • Identify business opportunities by suggesting additional services and modalities tailored to customer needs.
  • Provide ongoing support during active rental periods and handle post-rental matters including billing invoicing and damage reports.
  • Resolve client issues and conflicts efficiently while maintaining a high standard of professionalism.

Requirements

  • Language Proficiency: Native or high fluency in French alongside strong English skills.
  • Work Model & Location: Readiness to work On-site in Porto Portugal.
  • Schedule: Full-time Monday to Friday (rotative shifts between 07:00 and 18:00 or fixed 08:00 to 17:00). Fixed Weekends Off (Saturday & Sunday).
  • Experience: 1 years of contact center or customer service experience is preferred.
  • Skills: Strong digital literacy sales orientation active listening and conflict-resolution abilities.

What We Offer

  • Contract: 6-month initial contract.
  • Work-Life Balance: Fixed weekends off.
  • Relocation Assistance: Shared accommodation support for up to 12 months for eligible candidates relocating to Portugal.
  • Professional growth within an international automotive/travel support setting.

How to Apply

Please send your CV or get in touch directly via email at


Employment Type : Full Time
Experience: years
Vacancy: 1

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Customer Support Specialist French & English • Vila Nova de Gaia, Porto, Portugal

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