Dutch Speaking Customer Advisor

• Location: Lisbon Portugal
• Work Style: Hybrid model (23 remote days each week)
• Base Pay: 1400 gross monthly (issued 14 times annually 19600 total)
• Incentives & Perks: 150 net/month language allowance up to 100/month performance bonus 7 daily meal voucher
• Experience: No previous experience needed (includes fully salaried onboarding)

Role Overview

Ready to kick off your professional journey in one of Europes brightest and most dynamic capitals while taking advantage of flexible work arrangements We are looking for motivated Dutch speakers to become part of our international team in Lisbon as Customer Support Advisors.

In this position you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top-tier support to our Dutch-speaking clientele answering their questions and fostering a seamless relationship with the brand.

This opportunity offers a versatile hybrid working structure (23 days working from home each week) combined with collaborative days in our contemporary Lisbon center delivering a balance of flexibility and community. No prior experience is necessarywe offer complete fully compensated training to prepare you for long-term success!

Key Responsibilities

As a Customer Support Advisor you will act as the primary contact point for our Dutch client base. Your daily activities will focus on:

• Customer Assistance: Handling inbound inquiries from Dutch customers across phone email and live messaging channels with professionalism enthusiasm and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions delivery coordination warranty claims and step-by-step technical resolution for home appliances.
• Case Management: Recording and tracking service tickets within our CRM software ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening patient communication and actionable answers.
• Team Collaboration: Working alongside supervisors and colleaguesboth online and in-personto meet group operational benchmarks and maintain service standards.

What We Are Looking For

• Language Skills: Native or near-native fluency in Dutch (written and spoken) paired with a reliable professional level of English (B2 minimum) for company communications and training modules.
• Communication Mastery: Outstanding spoken and written expression backed by an approachable client-oriented mindset.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications using standard software (MS Office) handling CRM tools and managing your independent work effectively at home.
• Problem-Solving Mindset: A self-motivated helpful approach to resolving customer challenges efficiently.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.
• Experience: Backgrounds in customer service call center environments or retail sales are welcome advantages but they are not required. We value enthusiasm work ethic and eagerness to learn above all!

Working Hours & Shifts

• Schedule: Full-time employment 40 hours weekly (8-hour workdays 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangementenjoy maximum balance by spending 2 to 3 days working remotely from home and the remaining days on-site at our high-tech office in Lisbon.

Compensation & Benefits Package

We provide an attractive salary structure well above standard local figures designed to support a rewarding and comfortable lifestyle in Lisbon:

• Base Salary: 1400 gross per month distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated 150 net monthly bonus for applying your Dutch fluency.
• Performance Bonus: Up to 100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: 7 per working day (adding roughly 140150 net to your monthly income).
• Training: Fully paid comprehensive initial training covering product specifications and support software.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance Team Leadership or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative and registration assistance) to help you set up smoothly in Portugal.

Employment Type : Full Time
Experience: years
Vacancy: 1