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Cross Border Talents
Customer Service Specialist Italian & EnglishCross Border Talents • Vila Nova de Gaia, Porto, Portugal
Customer Service Specialist Italian & English

Customer Service Specialist Italian & English

Cross Border Talents • Vila Nova de Gaia, Porto, Portugal
Há 4 dias
Descrição do cargo

About the Role

We are recruiting on behalf of a leading global customer care provider for a Italian & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto this role you will provide critical support to users of medical devices offering empathetic and clear guidance for client inquiries technical assistance and issue resolution.

Key Responsibilities

  • Deliver high-quality customer care in Italian and English managing inquiries across multiple markets simultaneously.
  • Demonstrate active listening empathy and high problem-solving skills to resolve customer issues emergencies and disputes effectively.
  • Process and retain complex information regarding diabetes medical devices and product guidelines.
  • Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

  • Language Proficiency: Fluent written and verbal Italain English (C1 Level).
  • Work Model & Location: Readiness to work On-site in Porto Portugal.
  • Schedule: Rotational shifts Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
  • Skills: Strong organizational skills high stress management detail orientation and active listening.

What We Offer

  • Fixed monthly gross salary paid over 14 months.
  • Welcome Bonus(paid across 12 monthly installments during the first year).
  • Meal Allowance.
  • Relocation Support

How to Apply

Please send your CV or get in touch directly via email at


Employment Type : Full Time
Experience: years
Vacancy: 1

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Customer Service Specialist Italian & English • Vila Nova de Gaia, Porto, Portugal

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