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Cross Border Talents
Italian & English Customer Service Representative – Diabetes & Medical DevicesCross Border Talents • Matosinhos, Porto, Portugal
Italian & English Customer Service Representative – Diabetes & Medical Devices

Italian & English Customer Service Representative – Diabetes & Medical Devices

Cross Border Talents • Matosinhos, Porto, Portugal
Há 4 dias
Descrição do cargo

Make a Real Impact in Healthcare Support

Are you fluent in Italian and English with a passion for helping others Join a leading global company in the vibrant city of Porto and make a meaningful difference every day!

In this specialized role you will be a vital lifeline for individuals managing diabetes and relying on essential medical technology. You will deliver compassionate accurate and clear guidancetransforming technical medical details into reassuring step-by-step support for users across international markets.

What Youll Do

  • Guide & Support: Act as the primary contact point for Italian-speaking clients delivering high-level assistance across multichannel platforms.
  • Troubleshoot & Resolve: Support users with technical and operational inquiries regarding diabetes medical devices using calm empathetic and clear communication.
  • Handle High-Stakes Situations: Navigate urgent calls disputes and high-priority queries with active listening and emotional intelligence.
  • Master Complex Data: Retain and apply complex medical product guidelines while keeping meticulous records in a fast-paced environment.

What You Bring

  • Languages: Native/Fluent proficiency in Italian paired with C1 level English (written and verbal).
  • Location: Readiness to work fully on-site in Porto Portugal.
  • Flexibility: Openness to 24/7 rotational shifts (including occasional night shifts from 22:00 to 07:00).
  • Background & Mindset: Familiarity with diabetes or medical devices (healthcare or tech support experience is a strong plus) strong resilience and exceptional attention to detail.

Whats in It for You

  • Competitive Salary: Fixed monthly income paid over 14 months.
  • Italian Speaker Welcome Bonus: Monthly bonus installments throughout your entire first year.
  • Relocation Support: Shared accommodation provided for up to 12 months for candidates moving to Portugal.
  • Daily Meal Allowance to cover your daily work breaks.
  • Growth & Training: Comprehensive onboarding and ongoing professional development in the medical technology sector.

Ready to Apply

Take the next step in your career and empower patients across the globe! Send your CV or reach out directly to Mohammad Alireza at


Employment Type : Full Time
Experience: years
Vacancy: 1

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Italian & English Customer Service Representative – Diabetes & Medical Devices • Matosinhos, Porto, Portugal

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