Banking Operations Specialist – English Market – Lisbon, Portugal

Banking Operations Specialist – English Market — Lisbon, Portugal. 1819.33 € with accomodation + productivity. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: English
• Salary: 1819.33 € with accomodation + productivity
• Start: 15/10
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert – Banking Expert for the English market, supporting one of the UK’s most innovative digital banks. This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon. You will provide expert support on banking operations and ensure accurate

What you'll do

• Provide expert customer support via chat, phone, and email for English-speaking customers. Resolve complex banking enquiries related to accounts, payments, disputes, and transactions. Act as a subject matter expert for banking operations within the team. Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail. Deliver informed guidance on banking and financial services processes. Support and share knowledge with teammates when required. Ensure compliance with internal procedures and regulatory standards

What we're looking for

• Fluent in English (spoken and written). Minimum 12 months experience in: Banking / Financial services / Insurance / Claims, billing, in Ireland or serving the Irish market from abroad. Strong problem-solving and analytical skills. Ability to handle complex customer cases independently. Comfortable working with multiple digital platforms and banking tools. Team-oriented with strong communication skills

Salary

1819.33 € with accomodation + productivity

Perks worth knowing about

• Private Health Cover
• Meal Allowance
• Paid Training

Benefits

• Full-time position in Lisbon, Portugal. 40 hours per week on rotational shifts (24/7). Paid training program before the role begins. Health insurance from the first day of the contract. Meal allowance card. Holiday and Christmas allowances paid monthly. Optional company accommodation for employees relocating to Lisbon

Relocation support

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward. 24/7 shifts

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.